COVID PLAN- CLEAN & PROTECT FOR SAFETY
 
Dilston Mill wants its visitors to feel safe and protected.
 
All the appropriate government regulations and tourism organisation recommendations have been adopted.
 
The existing set up is user friendly.  Each Suite has it’s own front door and no shared space, which gives privacy as well as minimising risk during these challenging times.
 
Cleaning is done by me [Susan} and the occasional cleaner using protective equipment and careful and thorough protocols.  A steam cleaning system, suitable for all surfaces, has been added to existing cleaning, both for it’s efficiency and for it’s eco-friendly properties, using only water and no chemicals.
 
Blank days are left between bookings for extra safety.
 
Laundry is done on the premises with care taken to bag and move the linen with the minimum disturbance.
 
Daily servicing and cleaning has been adapted to the minimum needed in order to minimise personal contact.
 
Greeting and personal contact is kept to a socially distanced minimum, although I am available for information, suggestions or help.
 
Disposable masks and gloves are available for those needing them.
 
For fresh air and heat retention, there are ventilation systems with extractor heat-exchangers in both Suites, particularly important during colder weather when secondary glazing is installed and windows are opened less frequently.
 
Welcome packs are are put in the kitchenettes before you arrive reducing contact if advisable.
 
Booking is done by telephone, text, email or online with booking platforms.  Payment can be done by post or bank transfer for deposits and balances or by socially distanced cash payments.

Covid. Cancellations as a result of Covid regulations - deposit refundable up to 2 weeks before booking date. Refunds will receive special consideration on an individual basis. Re-booking for later dates due to Covid restrictions can be done at no extra charge.

Each visitor doing the booking is requested to send or make out a Covid Statement, saying whether and when they or anyone in their party has had Covid symptoms or tested positive.